Customer Survey 2025 – Strong Results and Insights
News
UNOQUIP’s mid-2025 customer survey shows consistently high satisfaction and valuable insights.
Our Customers Speak – And We Are Listening!
As 2025 comes to a close, we would like to thank our customers for their continued collaboration. This year marks a special milestone: UNOQUIP turned three years old in October. Since 2022, our customers' feedback and trust have shaped our development and continue to guide our priorities.
Customer Survey 2025 – Feedback at a Glance
We recently completed our mid-2025 customer survey, and we are pleased to share the results:
- Net Promoter Score (NPS): 77.4% - a strong indicator of trust and satisfaction
- Promoters: 80.6% of respondents
- Detractors: Only 3.2%
- Engagement: 42% of respondents shared written comments, offering detailed user insights.
net promoter score: 77.4%
The high Net Promoter Score reflects strong trust and satisfaction among our customers, with 80.6% identified as promoters and only 3.2% as detractors.
Consistently High Customer Satisfaction
Customer satisfaction has remained consistently high compared to our previous survey in December 2024, when UNOQUIP achieved an Net Promoter Score of 78.1%.
What Customers Value Most
More respondents shared comments than ever before, reflecting strong engagement and clear appreciation of key strengths.Customer comments highlighted strong collaboration, responsive support, and high product quality, along with valuable insights for future development.
We would like to thank our customers for sharing their thoughts. Their engagement and detailed comments provide valuable insight and help us continue improving usability, service, and product performance.
👉 Stay tuned for our next survey in January 2026 as we continue to raise the bar.
Looking Ahead to 2026!
As we enter our fourth year, we remain fully committed to supporting your clinical work with reliable, user-centred solutions. We thank all customers for their engagement throughout 2025 and look forward to continuing our collaboration in 2026.